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User Guidance & Safety Manual for Digital Asset Operations

An Educational Resource by Doobyt LLC.

Legal Notice & Scope of Use
This guide is intended strictly as an educational aid to help clients navigate the use of digital asset services provided by Doobyt LLC It is neither an endorsement of any investment strategy nor a replacement for legal, tax, or financial consultation. The document does not explain blockchain or crypto technologies in detail but offers accessible safety tips and procedural advice to reduce risk while using our platform.
Clients are encouraged to consult with qualified professionals before initiating any financial activity.

Purpose of This Document
The purpose of this manual is to:
  • Equip users with clear, step-by-step onboarding and transaction procedures;
  • Prevent avoidable operational mistakes such as failed or stuck transfers or any other banking issues;
  • Provide guidance tailored to users with different risk profiles;
  • Foster a secure digital environment through proactive user education.

Account Creation & Verification Process
Step 1: Creating Your Account
Begin by registering on the official platform page. Use accurate information:
  • Enter your legal full name and a valid email address.
  • Set a strong password (see security tips below).
  • Confirm your email by clicking the link we send you.
  • Activate Two-Factor Authentication (2FA) using an authentication app (not SMS).
Always review and agree to the platform’s Terms and Conditions and Privacy Policy before proceeding.

Step 2: Identity and Background Verification
All users are required to pass a Know-Your-Customer (KYC) procedure to ensure regulatory compliance.
A. Upload Identity Documents
Upload a valid government-issued ID (passport, national ID card, or driver’s license depending on your country).
Ensure that all text is readable, images are clear, and both sides are submitted where applicable.
B. Provide Additional Background
Complete a brief form indicating:
  • Your current residential address;
  • Your nationality;
  • The intended use of the service (e.g., personal exchange, investing, gifting);
  • The origin of funds (e.g., employment income, savings, inheritance).
Depending on your profile, you may be asked for additional documentation confirming the origin of funds (see section below).
C. Live Identity Confirmation
You will be prompted to take a short selfie video following simple instructions (e.g., turning your head or speaking a code). This helps verify that you’re a real person and not using falsified documents.

Supporting Documentation for Source of Funds / Wealth
To support faster reviews and meet compliance obligations, please submit documentation relevant to your declared source of funds:
Source Type Acceptable Evidence
Salary/Employment Payslips (3-6 months), annual income reports
Retirement Income Official pension statements
Property/Asset Sales Sale agreements, registry records
Inheritance/Gifts Notarized declarations, bank confirmations
Investments/Dividends Broker records, dividend statements
Savings Bank statements showing the accumulation
Ensure all documents are in English or accompanied by an official translation.

Step-by-Step: How to Place a Crypto Order
  1. Choose Asset Type: Navigate to the trading page and select the digital asset you wish to purchase.
  2. Review Market Conditions: Check the real-time exchange rate, platform fees, and the final crypto amount after conversion.
  3. Input Transaction Value: Specify how much fiat currency you want to exchange or how much crypto you want to receive.
  4. Confirm Wallet Address: Paste your personal wallet address.
Double-check - crypto transfers are irreversible!
  1. Platform Checks: Our system will conduct automated compliance, fraud, and whitelist checks.
  2. Funds Received → Order Fulfilled: Once your fiat funds reach our account (or assigned IBAN), we execute the exchange and transfer crypto to your wallet.
  3. Transaction Confirmation: You’ll receive blockchain transaction IDs for verification and tracking.
Always send one full payment per order. Splitting payments may cause errors or rate changes.

Best Practices for Smooth Operations
  • Avoid sending partial payments for the same order;
  • Test unfamiliar wallets with a small transaction first;
  • Expect market volatility - rates may shift if funds are delayed;
  • Inform your bank ahead of time when making large transfers;
  • Keep copies of source-of-funds documentation for all deposits.
In case of a payment rejection or recall:
  • Contact platform support immediately with proof of transfer;
  • Provide payment details and any SEPA recall codes if available;
  • Pause further transactions until clarified;
  • Retain all correspondence and receipts.

Digital Security Essentials
Required Steps
  • Use a unique password stored in a reputable password manager.
  • Enable 2FA using an app like Google Authenticator.
  • Never reuse wallet addresses across platforms.
  • Avoid accessing your account over public Wi-Fi networks.
  • Keep operating systems and antivirus software up to date.
     
Additional Safeguards
  • Store private keys and seed phrases offline.
  • Enable transaction whitelisting for approved wallet addresses.
  • Use hardware wallets (e.g., Ledger, Trezor) for storing large holdings.
  • Set up phone or video confirmation for large transactions.
  • Regularly audit your login history and IP address logs.
     
Forbidden Behaviors
  • Never share your login or 2FA credentials.
  • Avoid clicking unverified links or pop-ups.
  • Do not respond to unsolicited messages claiming to be from support.
     
Pre-Transfer Checklist
Before initiating any transfer, ensure the following:
Wallet address has been verified;
Exchange rate and fees were reviewed;
Transfer amount is being sent in full;
Supporting documents for large transfers are prepared;
2FA is active and functioning;
Password is strong and unique.

If You Suspect Account Compromise
  • Immediately change your password;
  • Reconfigure 2FA settings using a secure device;
  • Contact our support team with as many details as possible;
  • Suspend further activity until the issue is resolved.

Support Contacts & Service Timelines
  • Email: [email protected]
  • Business Hours: Monday to Friday, 09:00-18:00 CET
  • Service Level Goals:
    • Acknowledgment: within 2 business hours
    • Initial case review: within 24 hours
    • Complex matters: resolved in 5-10 business days
       
Final Thoughts
At Doobyt LLC, we are deeply committed to delivering a secure, transparent, and user-friendly experience for all our clients. Whether you are a first-time user or a seasoned trader, we urge you to follow these recommendations to ensure smooth and secure engagement with our services. Adherence to best practices is not only a matter of personal safety-it’s part of our shared responsibility to uphold the integrity of digital finance.